Terms of Service

100DollarLogos.com Terms of Service

Last update: August 2017

 

Welcome to 100dollarlogos.com. 100dollarlogos.com is a marketplace platform for services performed by our staff.

The following terms and conditions (these “Terms of Service”), govern your access to and use of the 100dollarlogos.com website, including any content, functionality and services offered on or through www.100dollarlogos.com (the “Site”), as applicable.

Please read the Terms of Service carefully before you start to use the Site. By using the Site, opening an account or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree to be bound and abide by these Terms of Service and our Privacy Policy, found here, incorporated herein by reference. If you do not want to agree to these Terms of Service or the Privacy Policy, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles herein.

This Site is offered and available to users who are 13 years of age or older. If you are under 13 you may not use this Site or the 100dollarlogos.com services. By using this Site, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.

Our Customer Support team is available 9am-5pm (Pacific Time), Monday through Friday if you have any questions regarding the Site or Terms of Service. Contacting our Customer Support team can be performed by submitting a request here.

Overview (Main terms, in a nutshell)

  • Logos are purchased through the Start Project button found on our Homepage.
  • Buyers pay 100dollarlogos.com in advance to create a Logo.
  • Buyers are granted all rights for the delivered work.
  • Logos are delivered within 72 hours, or we promise a full refund of the purchase price.
  • The buyer has the choice to expedite the order up to 24 hours using the Logo Order Form
  • Revisions are made after delivery.
  • There is 1 free revision included with each logo. Addition revisions will be $15
  • 100dollarlogos.com retains the right to use all published delivered works for 100dollarlogos.com marketing and promotion purposes.
  • We care about your privacy. You can read our Privacy Policy here. The Privacy Policy is a part of these Terms of Service and incorporated herein by reference.

 

Buyers

 

Purchasing

  • Buyers pay 100dollarlogos.com to create an order from the Logo Order Form page, using the Start Project button.
  • In addition buyers can request an expedited order up to 24 houra using the Logo Order Form (Fees apply)
  • Logos may be purchased using one of the following payment methods: Credit Card.
  • Processing fees may be added at the time of purchase where a buyer can review and accept the total amount requested to pay. These fees cover payment processing and administrative fees. Funds returned to your balance from cancelled orders will not include processing fees paid.
  • Do not make payment using any method other than through the 100dollarlogos.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support here.
  • To protect against fraud, unauthorized transactions (such as money laundering), claims or other liabilities, we do not collect credit information; but allow our payment vendors to collect information for the purpose of collecting payments from buyers on the Site or transferring payments to 100dollarlogos.com on the Site. We are not exposed to the payment information provided to our payment vendors, and this information is subject to the privacy policy applicable to the payment vendor. Please see our Privacy Policy for more information here.

 

The less the Buyer provides as clear direction for design concerns, the less we can promise the Buyer will be satisfied with their logo design. Buyer is advised to deliver to 100dollarlogos.com the clearest and best possible information, colors, text, font, and direction, prior to entering this agreement in order to receive work tailored to the Buyer needs.

Orders

 

Basics

  • Once payment is confirmed, your order will be created and given a unique 100dollarlogos.com order number (#ON).
  • All completed files are delivered via the email address provided using the Logo Order Form.
  • All orders are delivered within 72 hours of the time of purchase.
  • An order is marked as complete after the order is marked as Delivered and then rated by a buyer. An order will be automatically marked as complete if not rated and no request for modification was submitted within 3 days after marked as Delivered.

 

Deliverables

  • The Buyer will receive the master design file in .Ai, .EPS, .PDF, PNG, and JPG format via e-mail.

 

Handling Orders

  • When a buyer orders a Logo, 100dollarlogos.com is notified.
  • 100dollarlogos.com strives to meet the delivery time of 72 hours or time of delivery.Failing to do so will allow the buyer to cancel the order and receive a full refund.
  • 100dollarlogos.com will send completed files and/or proof of work via email to mark the order as Delivered.
  • Users are responsible for scanning all transferred files for viruses and malware. 100dollarlogos.com will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.
  • 100dollarlogos.com may cancel an order without the buyer’s consent at any given moment (Force Cancellation).
  • Buyers may a new logo if the delivered materials significantly do not match the requirements sent to 100dollarlogos.com at the beginning of the order process.
  • If for any reason an email containing deliverable files fails to send, 100dollarlogos.com is not responsible to withhold the 72 hour deadline refund policy

 

Revisions

  • The Buyer may revise to their logo by contacting us via e-mail
  • Each revision will be $25 each
  • Buyers may request revisions at no cost if the delivered logo does not match the requirements sent to 100dollarlogos.com at the beginning of the order process.
  • Revisions are made upon our discretion
  • Some examples of a “Revision” would be minor edits to color, placement, angles, and size
  • Revisions to fonts will be made at our discretion. If a font has been modified, and the modifications make up more than 50% of the logo design, revisions will be granted at our discretion.
  • “Revisions” DO NOT include a new logo design, new concept, or any edit that would change the delivered logo design more than 50%.

 

Expedited Orders

  • The Buyer has the choice to add expedited delivery times using the Logo Order Form (Fees Apply)

 

Reviews

  • Feedback reviews provided by buyers while completing an order are an essential part of 100dollarlogos.com rating system. Reviews demonstrate the buyer’s overall experience with 100dollarlogos.com and our service. Buyers are encouraged to communicate with 100dollarlogos.com about any concerns experienced during their active order in regards to the service provided..
  • Leaving a buyer’s feedback is a basic prerogative of a buyer. Feedback reviews will not be removed unless there are clear violations to our Terms of Service.
  • To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate sales executed exclusively through the 100dollarlogos.com platform from users within our Community.
  • Feedback comments given by buyers are publicly displayed on 100dollarlogos.com and other platforms associated with 100dollarlogos.com. Buyers have the option not to include a comment, but still rate the service. Cancellation of an order does not remove feedback unless mutually agreed.
  • Withholding the delivery of services, files, or information required to complete the service with the intent to gain favorable reviews or additional services is prohibited.
  • Responding and posting a review: Once work is delivered, the buyer has three days to respond and post a review. If no response is provided within the response period, the order will be considered completed.
  • Users are allowed to leave reviews on orders up to 30 days after an order is marked as complete. No new reviews may be added to an order after 30 days.

Disputes and Cancellations

Basics

  • Order cancellations can be performed via email or telephone when eligible, or by using our Contant Us page.
  • Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation to these Terms of Service. Doing so may get your account temporarily disabled to investigate possible security violations. Note: once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.
  • In the event that a buyer encounters an issue related to the service provided in an order, you are encouraged to use the Site’s Contact Us page to attempt to resolve the matter.
  • 100dollarlogos.com reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.
  • All transfer and assignment of intellectual property to the buyer shall be subject to full payment for the service and the delivery may not be used if payment is cancelled for any reason.
  • If an order is cancelled (for any reason), the funds paid will be refunded to the buyer’s original method of payment.
  • Revisions to deliveries can be performed by 100dollarlogos.com. 100dollarlogos.com may determine the amount of revisions offered to buyers, including no revisions.
  • Requests for revisions can be performed via email or using the Contact Us page.
  • Requesting to gain more services from 100dollarlogos.com beyond the agreed requirements by using the Request Revisions method is not allowed.

 

Order Cancellations

  • 100dollarlogos.com encourages Buyers to resolve service disputes mutually using the Contact Us page.
  • Eligibility for requests to 100dollarlogos.com to cancel an order will be assessed by our Customer Support team based on a number of factors, including violations to our Terms of Service, general misconduct, and improper usage of the 100dollarlogos.com delivery system. See below for Order specific eligibility.
  • All sales are final once deliverables are sent.
  • Orders are not eligible to be cancelled based on the quality of service/materials delivered by 100dollarlogos.com if the service was rendered as described in the Logo Order Form. Buyers may rate their experience with 100dollarlogos.com on Leave a Review page, including the overall level of service quality received.
  • Buyers must use 100dollarlogos.com Contact Us to address their concerns and desired resolution related to the service provided prior to contacting Customer Support. Customer Support will not take any action against Orders where the buyers failed to inform 100dollarlogos.com of issues related to the service and will allow 100dollarlogos.com to provide a resolution first. This does not include non-permitted usage of 100dollarlogos.com.
  • Any non-permitted usage of 100dollarlogos.com encountered during an Order, after being reviewed by our Customer Support team, may result in the order being cancelled. This includes, but not limited to; harassment, unlawful behavior, or other violations to 100dollarlogos.com Terms of Service.
  • 100dollarlogos.com Customer Support will cancel orders based on, but not limited to, the following reasons:
    • Active orders (after the buyer submits their requirements and before 100dollarlogos.com delivers)
      • Users are abusive through threats of low ratings or leveraging order materials (such as logins, personal information) against 100dollarlogos.com.
      • Copyright/trademark infringing materials are part of the Buyer requirements.
      • The user is no longer an active 100dollarlogos.com user due to Terms of Service violations or closure of their account.
    • Delivered Orders (after the 100dollarlogos.com send deliverables via email and before the order is marked as complete)
      • Buyers who abuse the Request Revisions system to gain more services from 100dollarlogos.com beyond the agreed requirements.
      • Buyers who threaten to leave a damaging review to gain more services from 100dollarlogos.com not related to the agreed requirements.
    • Completed Orders (after the order is marked as complete)
      • Users who have been reported to use copyright/trademark infringing materials after verification and with proof.
      • Buyers who did not purchase commercial use rights and are reported to have used the materials commercially.
      • 100dollarlogos.com Customer Support will review cases of Order delivery manipulation that prevents buyers from fully utilizing our Request Revision system that enabled the order to be marked as complete.

 

Refunds

  • Deposit refunds, when available from the payment provider, can be performed by our Customer Support team. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund from their account which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee. If any processing fees were added at the time of purchase to create a new order, the processing fees from that payment will not be refunded along with your deposit.
  • In no way can 100dollarlogos.com ensure satisfactory expectations of the buyer, 100dollarlogos.com is not obligated to issue a refund if the buyer is unsatisfied with their Logo.
  • If an Expedited Order

 

100% Money Back Guarantee

  • Our 100% Money Back Guarantee refers to the 72 Hour deadline policy.

 

72 Hour deadline policy

  • 100dollarlogos.com strives to send all deliverables within 72 hours of the time of purchase.
  • A deliverable is marked as Delivered when it is sent from our servers, arrival time may vary.
  • If 100dollarlogos.com does not send deliverable files within 72 hours, we offer a full refund of the purchase price.
      • Note: 100dollarlogos.com is not responsible if a lack of information is provided to complete the order, causing an order to be late.
  • At the point 72 hours from the purchase time has passed, a logo will be marked as “Late”
  • All “Late” logos will be delivered within 14 days of the time of purchase
  • If for any reason an attempt to send an email containing deliverable files fails to send, 100dollarlogos.com is not responsible to withhold the 72 hour deadline refund policy.
  • 100dollarlogos.com is not legally obligated to deliver work or services after payment has been refunded, our 72 Hour deadline policy is a courtesy to our buyers.

 

Reporting Violations

If you come across any content that may violate our Terms of Service, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms of Service. All cases are reviewed by our Trust & Safety team. To protect individual privacy, the results of the investigation are not shared. You can review our Privacy Policy for more information.

Violations

Users may receive a warning to their account for violations of our Terms of Service or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user’s email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can lead to your account becoming permanently disabled based on the severity of the violation.

Non-Permitted Usage

Adult Services & Pornography – 100dollarlogos.com does not allow any exchange of adult oriented or pornographic materials and services.

Phishing and Spam – 100dollarlogos.com takes the matter its members’ security seriously. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members privacy by not contacting them for commercial purposes without their consent.

Privacy & Identity – You may not publish or post other people’s private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the order page. 100dollarlogos.com further confirms that whatever information they receive from the buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the buyer. Any users who engage and communicate off of 100dollarlogos.com will not be protected by our Terms of Service.

Intellectual Property Claims – 100dollarlogos.com will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of service.

Fraud / Unlawful Use – You may not use 100dollarlogos.com for any unlawful purposes or to conduct illegal activities.

Abuse and Spam

Multiple Accounts – To prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead 100dollarlogos.com will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations to 100dollarlogos.com Terms of Service is cause for permanent suspension of all accounts.

Targeted Abuse – We do not tolerate users who engage in targeted abuse or harassment towards other users on 100dollarlogos.com.

 

Disclaimer of Warranties

YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER 100DOLLARLOGOS.COM NOR ANY PERSON ASSOCIATED WITH 100DOLLARLOGOS.COM MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

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Limitation on Liability

IN NO EVENT WILL 100DOLLARLOGOS.COM, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.